Maker Works is not currently hiring. If this job description is of interest to you, feel free to contact us via the method described at the bottom for consideration.
Maker Works is a fun, dynamic and vibrant non-profit organization offering tools and classes for fabrication and prototyping in the areas of woodworking, metalworking, electronics, jewelry, sewing, embroidery, laser cutting and vinyl cutting. At Maker Works, the future is yours to make. Learn more at www.maker-works.com.
Interested in a job? Please read on through.
Front Desk / Instruction
Job Summary: Maker Works Staff are responsible for providing a great guest experience for all who enter, regardless of (but not limited to) their age, experience, gender, race, etc. This includes being at the front desk to assist guests, as well as ensuring the safety of members and guests by providing a clean and organized shop, well-maintained tools, teaching, and guidance throughout. Experience in Welding and Metal Fabrication a bonus!
Approximately 16-24 hours / week. Monday - Friday, possible weekends. Shop hours are:
Mondays 12:45p-9:15pm, or 11:00am - 7:00pm
Saturday & Sunday 9:45am-4:15pm
Compensation: Starting at $12/hour, plus an honorary membership and access to tools, training, and classes. Wage increase up to $15/hour based on the ability to get you teaching more classes.
Job Expectations:
Gives great customer service to every guest - phone, email, and in person
Assists guests with purchasing memberships, classes, and retail products
Conduct tours with potential new members
Assist members of varying experience with safety and machine set-up questions
Perform recurring cleaning and light equipment maintenance tasks (Get dirty!)
Use and maintain standard operating procedures (SOPs) for shop tasks
Participate in shop projects (i.e. prepping materials, setting up offsite events)
Works to help the business continuously improve every shift
Assists with record keeping and updating/maintaining various documents
Learning and teaching classes
Job Qualifications:
Experience in a customer service role preferred
Computer savvy - comfortable with email, Google Docs, and learning new software
Excellent communication skills - verbal and in writing
Excellent customer service skills
Strong planning and organizational skills
Experience instructing in some capacity (Machine Shops, Libraries, Traditional K-12, University, etc…)
Personal Characteristics Desired:
Comfortable supporting a diverse culture of welcoming
Comfortable working in a shop environment with heavy equipment (Metal or Textiles experience a plus)
Creative and enjoys helping others
Has patience but also a strong sense of urgency
Enthusiastic with positive energy
Desire to learn and continuously improve
Strong integrity and diligence
Made it all the way here? If this sounds like a place you’d like to work, shoot us an email to manager@maker-works.com with your resume, availability, and a brief cover letter.